CA2225727A1 - Telecommunications information dissemination system - Google Patents
Telecommunications information dissemination system Download PDFInfo
- Publication number
- CA2225727A1 CA2225727A1 CA002225727A CA2225727A CA2225727A1 CA 2225727 A1 CA2225727 A1 CA 2225727A1 CA 002225727 A CA002225727 A CA 002225727A CA 2225727 A CA2225727 A CA 2225727A CA 2225727 A1 CA2225727 A1 CA 2225727A1
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- Prior art keywords
- information
- subscribers
- subscriber
- customer
- messages
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/029—Location-based management or tracking services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04H—BROADCAST COMMUNICATION
- H04H20/00—Arrangements for broadcast or for distribution combined with broadcast
- H04H20/28—Arrangements for simultaneous broadcast of plural pieces of information
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/16—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for devices exhibiting advertisements, announcements, pictures or the like
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/189—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast in combination with wireless systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/2866—Architectures; Arrangements
- H04L67/30—Profiles
- H04L67/306—User profiles
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
- H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
- H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
- H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/4872—Non-interactive information services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/1895—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for short real-time information, e.g. alarms, notifications, alerts, updates
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
- H04L67/63—Routing a service request depending on the request content or context
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/205—Broadcasting
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
- H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/30—Determination of the location of a subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W8/00—Network data management
- H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
Abstract
A method and system for disseminating information to subscribers of a mobile telecommunications network (30) from at least one information source (20) containing data which is updated continuously or at intervals. The system includes a message distribution centre (10) connected to at least one information source (20) and arranged to process the data to generate information messages for a particular subscriber in accordance with a customer-defined profile of the subscriber, the information messages being transmitted to the subscriber's mobile terminal (32) in the form of short message service (SMS) text messages. The information messages may be transmitted at predetermined times, or upon the occurrence of a predetermined event or may be dependent upon the subscriber's location. A particular subscriber may also request information from the information source (20) at any time, from any location or based on an event and receive the information, as well as the above-mentioned information messages, in a menu-driven format.
Description
W~D97/416S4 PCT/AU97100260 TELECOMMUNICATIONS INFORMATrON DISSEMINATION SYSTEM
This invention relates to telecommunications inforrnation broadcast services and particularly, but not exclusively, relates to the dissemination of information to subscribers of a mobile telecommunications network.
Various information sources or data~ases contain data or information which is updated subst~nti~1ly continuously or at regular intervals, for instance stock-market ~t~h~es, traffic information, sports information and betting services. Such information services, however deliver a continuous feed of information which cannot be tailored to a particular subscriber's requirements.
It is also possible for subscribers of a mobile telecommunications network to use a teleco~llmullications service to access certain information in such databases.
These services, however re~uire the subscriber to initiate the delivery of the inforrnation, e.g. by a dial-up service.
Tnt~ tional Patent Application No. PCT/CA94/00332 discloses a system for transmitting mes~s to screen-based devices, such as PCs, over a public switched telephone network (PSIN) and using stored program controlled switches (SPCS).
A unique connection must be established, through the SPCS, to each screen-based device that is targeted for delivery of the messages. The messages are informational, promotional and/or advertisements that are based on consumer demographics or buying behaviour and are delivered non-intrusively to pre-deterrnined screen-based devices at particular intervals. After viewing a message, a consumer can contact a marketer directly to flnd out more information or ordermerchandise in the consumer's locality and the response is recorded as a statistic for the direct m~rk~eter. Tt e disclosed system, however, does not provide information to a subscriber based on an event or on the user's location in accordance with the subscriber's profile which is stored and customised by the particular subscriber. Furth~rmore, real-time information is not provided intrusively to the subscriber based on an information source that is updated continuously.
It is therefore desirable to provide an enhanced telecomm--nic~tions system for ~ semin~ting information to subscribers of the system in which at least some WC~97/416S4 PCTIAU97/00260 of the disadvantages of known systems are alleviated.
It is also desirable to provide a method o~, and apparatus for, dissemin~ting information from at least one ~l~t~k~ce which is updated substantially continuously to subscribers of a mobile telecommunications network.
It is fi~rther desirable to provide a system for dissemin~tin~ information to subscribers of a mobile telecommunications network which can utilise existing network equipment.
Accord}ng to one aspect of the invention there is provided a method of di~e~nin~ting information from at least one information source cont~ininE data 10 which is updated continuously or at intervals to subscribers of a telecommunications network comprising the steps of:
storing customer-defined profiles of subscribers of the network;
receiving, at a message distribution centre, data from said information source ~hich is updated continuously or at intervals, procç~sin~ said data to produce information messages for particular subscribers in accordance with a stored customer-defined profile of each subscriber;
transmitting said information mec~es to particular subscribers in accordance with the stored customer-defined profile of each subscriber.
According to another aspect of the invention, there is provided a system for 20 cli~se~in~ing information to subscribers of a telecr mmllnications network comprising a message distribution centre connected to or including at least one information source cont~inin~ data which is updated subst~rlti~lty continuously or at intervals; a database of stored customer-defined profiles of subscribers of the network; wherein the message distribution centre includes service processing means 25 for ~rcçssing the database of stored customer-defined profiles and arranged to process data from said at least one information source to generate information messages for a particular subscriber in accordance with the customer-defined profile of said subscriber, and message processing means for tr~n~mitting the information messages to the subscribers.
The inforrnation messages may be trS~n.cnlitted to particular subscribers at predetermined times and/or upon occurrence of predetermined events which are W~97/41654 PCTIAU97100260 triggered in accordance with the c--~torner-defined profile of each particular subscriber. The infQrm~tion messages may also be location dependent upon the ~ocation of the subscriber's mobile a~a.dlus. For instance, a subscriber may request, in his or her customer profile, for time-dependant information messages, 5 e.g. on particular stocks and shares, stock-market indices or currencies, or traffic alerts affecting a predt;l~ ~nil~ed route, to be sent at predetermined times, e.g. at a certain hour each weekday. Alternatively, or additionally, the subscriber may req~ est to receive event and/or location dependant infnrm~tion messages when a predetermined event occurs, or when the subscriber's mobile apparatus is at a 10 particular location e.g. when a certain stock, index or exchange rate either reaches a certain value or fl~ tes by a predetermined percçnt~ge or when a traffic alertoccurs affecting the subscriber's route at a particular location. It will, however, be appreciated that the present invention is not limited to the ~ elnin~tion of financial information such as stocks and shares, and may have other applications, for instance 1~ in providing betting services and information on sporting events.
The information me~s~es are preferably tr~n~mi~ l via a mobile telecommunications network carrier to subscribers of the mobile network equippedwith mobile termin~l~ such as mobile telephones or pagers. The information messages are preferably tr~n~mitt~.1 in the form of SMS (Short Message Service) 20 text mess~ç~ The SMS in a mobile telecommunications network enables a subscriber to receive a text message on a mobile termin~l Hitherto, the SMS
facility in mobile terminals has been used to receive paged messages, but subscribers have not been able to receive information rn~ ges from information sources cont~ining data which are constructed in accordance with a customer-25 defined profile of the subscriber.
According to a further aspect of the invention, there is provided a~aldl-ls for dissemin~tin~ inform~tit)n from at least one information source cont~ining data which is updated continuously or at intervals to subscribers of a mobile telecommunications network, comprising service processing means for receiving 30 data from said at least one information source and for accessing a database of stored customer-defined profiles, said service procec~ing means being arranged to wa~ 97/416~4 PCT/AU97/00260 process data received from said ~t least one information source to generate information messages for a particular subscriber in accordance with the customer-defined profile of said subscriber; and mess~ge processing means for transmitting the information messages to the subscribers in the form of Short Message Service5 I~SMS) text mç~g~s for reception by mobile terminals of the subscribers.
An information mess~ eC iS preferably sent from the mess~ge processing lneans to a subscriber's terminal via a Short Message Service centre (SMS-C). InAustralia and many other countries, most mobile telecommunications carriers use an Internationally recognised system for mobile telecommunications known as 10 Global System for Mobiles (GSM), which provides the facility to send text rnessages, usually paging messages, to a subscriber. The present invention is a;pplicable to the SMS of &SM and also to sirnilar Short Message Services in other mobile telecommunications systems such as the Digital American Mobile Phone $ervice (D-AMPS) used in the U.S.A.
When there are several mobile telecoll"llu~lications systems carriers, (e.g.
Telstra, Optus and Vodafone in Australia), the message proces~ing means may comprise a plurality of message processors, one for each SMS carrier.
The service processing means may be arranged to generate time-dependant, location-dependent and/or event dependant mes~ges in accordance with the clustomer profile of a subscriber. Preferably, the m~ss~ge distribution centre or a~paratus includes timing means, such as a real-time clock, for passing real time signals to the service processing means. The real-time signals may be used by the service proces~in~ means to trigger the generation of time-dependant m~s~es, or for timing a predet~rmined period for the evaluation of a trigger for event-dependant or location-dependent messages. The message distribution centre or al.~al~Lus preferably includes memory means for storing data received from the at least one information source. The memory means may store current data and previous data for comparison pulposes by the service processing means in determining whether an event-dependant message should be generated.
In a preferred embodiment, the service proces~in~ means may comprise a plurality of service processors to receive data from an equivalent number of W~D97~41654 PCTIAU97/00260 information sources so that a wide variety of information services can be made available for subscribers. The or each service processor is preferably connected to a profile m~n~eement system which includes or is connected to a customer fl~h~eecontaining the customer profiles. The customer database may be m~int~ined separately from the mP~ e distribution centre or a~pa,dllas containing the service processing means and the mçss~e processing means, for instance at a telemarketing centre. The system or a~dlu7 may also include means for connecting the message distribution centre and/or the customer ~t~h~e to the Internet, for instance a World Wide Web Server, so that a subscriber can enter or change details of his or her customer profile via the Internet.
According to a further aspect of the invention there is provided a system for semin~tin~ information from at least one information source containing data to subscribers of a mo~ile telecommunications network, comprising;
location detP.rminin~ means for determining the location of mobile terminals of particu~ar subscribers of the network;
a message distribution centre connected to or including at least one information source cont~inin~ data, wherein the message distribution centre includes service procç~sing means for receiving and processing data from said at least one information source to generate location-dependent mess~es for particular subscribers in accordance with the location of the particular subscribers; and message processin~ means for tr~n~mitting the inforrnation messages to the subscribers In the various aspects of the invention, information m~-s~ges may be transmitted in response to requests from particular subscribers on information from said at least one inform~tion source, the request being initi~te~ at any time, firom any location or based on any event.
For instance, m~s~s may be transmitted in response to a request from a particular subscriber for information associated with his/~er location at the time the request is made.
The system or ~aLlls may deliver the event-dependent, location-dependent and/or time dependent messages to the subscriber in a menu driven format. The W 0'97/416s4 PCT/AU97100260 nnenus will be generated by the service processing means in accordance with the customer-defined profile of the subscriber. The menu or menus provide a number clf options appropriate to the needs of the subscriber, which options can be selected ~,y the subscriber to obtain more information on a particular item or feature.
The system or apparatus may also provide menus to the subscriber in response to a query from the subscriber, the menus being arranged by the senricep~rocessing means into a~ o~liate options based on the query.
Further details and features of a preferred embodiment of the present ilnvention will now be described, by way o~ example only, with reference to the accompanying drawings in which:-Figure 1 is a schematic diagram of a system for ~lic~ernin~qtin~ infonnation iln accordance with the invention;
Figure 2 is a block diagram of the message distribution centre of Figure 1;
Figure 3 is a flowchart showing the processing of a time-dependent meg~e f~r tr~n.~ ion to a subscriber;
Figure 4 is a flowchart showing the processing of an event-dependent nnessage for tr~n~mi~sion to a subscriber.
The system for (~ en~in~ting inforrnation shown in Figure 1 comprises a rnessage distribution centre 10 connected to a plurality of information sources 20 comprising tl~t7lb7~es 22 which contain data or information which is updated subst~nti~lly c~ntinllously or at intervals, for instance, stock-market information, lottery results, banking and other financial senrices, sports information, betting services and traffic information. The meSs~ge distribution centre (MDC) 10 is also connected via a senrice connection 24 (e.g. the AUSTPAC X.25 network in 25 Australia) to a pluralit~r of mobile telecommunications network carriers 30, e.g. in Australia Telstra, Optus, Vodaphone, etc., which transmit information messages from the mçs~ge distribution centre 10 to subscribers of the mobile networks provided with mobile terminals 32 which can receive short messages in text form ~ria a short message service (SMS) provided from a short message service centre 30 (SMS~ ) 34 of the network carrier.
In the system of Figure 1, the message distribution centre lO is connected, ; CA 02225727 1997-12-23 for instance by a dedicated leased telephone line PPP DXL, to a telemarketing centre 40 which provides customer and service administration, including the handlin~ of charging and billing records, customer registration and enquires, and customer requests to change their individual customer profiles. The system may S also include a World Wide Web (WWW) server 50 allowing subscribers provided with personal computers (PCs) 52 to interact with the message distribution centre 10 via the Intemet. This allows subscribers to perform such activities as on-line registration and service selection, customer profile ~minictration, billing and service enquires and ad-hoc message tr~nsmi~sion.
Each telecommunications network 30 has a USSD facilitating node 36 which is an interface that facilitates dialo~e and the tr~n~mi.c~ion of Unstructured Supplmentary Services Data (USSD) between a subscriber of that particular network and the mlocc~ge distribution centre 10. One type of USSD facilitating node which may be used in the present invention is Ericsson's F.nh~nced Services15 Node (ESN). The node 36 enables messages to be sent and received between the MDC and the subscriber and enables menus to be received by the subscriber. The subscriber can respond by selecting one or more options from the menus dependingon the circ~ t~nces of the subscriber or in accordance with the subscriher profile.
The menus are generated by Unstructured Supplementary Services Data (USSD) so 20 that a particular service, as processed by one of the service processors 12, provides the subscriber with a menu structure that is controlled by the subscriber. The USSD utilises the control channel in GSM networks. Each node 36 is linked to a USSD intPrf~ee or gateway 44 in the MDC 10 which communicates with each of the service processors 12 and profile management system 14. By way of example, 25 a subscriber wishing to know information about a stock will be l)~ese~l~ed with a menu giving options to find out more inforrnation on that stock. Menus can also be downloaded in situations that are location dependent. A mobile terminal locating means, such as Ericsson's Mobile Positioning Centre (MPC) 38, is located in each of the teleconlmunications networks 30 for lleterminin~ the location of a 30 subscriber's mobile terminal within the network on a geographic basis. Each MPC
is linked to a location processor 46 in MDC 10.
W 0!~7t41654 PCT/AU97/OOZ60 There are a number of known techniques for locating a subscriber's mobile terrninal in terrns of its longitudinal and latitude including:-- identifying the base station of the cell to which the subscriber's terminal is closest;
S - co~ ar;ng the signal strength received by base stations ~om the terminal over a number of cells;
- using a reference mobile terminal in a particular cell and comparing the signal strengths measured between the reference mobile tenrninal and the sulbscriber's terminal, and - using the timing advance (TA) technique for GSM networks to determine the distance between the subscriber terminal and the base station of the cell in which the subscriber is located.
Once the subscriber's t- ~nin~l has been located, the information is forwarded by the MPC 38 to a location processor 46 in the MDC 10.
Dep~nding upon the location of a subscriber, i.e. longitude and latitude, and on the subscriber's profile, as determined by the Profile Management System 14, the node 36 will trigger the USSD gateway 44, located in the MDC 10, for the service processors 12 to provide the menu structures for the subscriber. These are cailled profile generated/intelligent services.
20 Example of location dependent event A particular subscriber may have a traffic route by which he/she will travel to reach a destin~tion stored in hislher profile and have the service send traffic information on the route at pre~letermined times. Knowing that the subscriber ison the stored route and the time is for example 8.30am, inforrnation about a traffic 25 build-up which is causing delays fi~rther along the route can be tr~n~mitted to the subscriber in SMS format to alert the subscriber. By using USSD the service can offer a menu of options such as an alternative route, to call somebody to let he/she know that the subscriber will be late for a meeting, or an option to have maps in the subscriber's vicinity, from a directory ~ b~e, downloaded to the subscriber 30 tenminal. More info~mation on each option can be obtained by progressively going thrDugh sub-menus.
WC~97/41654 PCTIAU97/00260 Alternatively, the system offers the subscriber "gc> to" services wherein the subscriber can request information at any time whilst travelling, for example, on the above-described route. These services are enabled through the USSD facilitating node 36 and the USSD gateway 44. The information requested by the subscriber 5 and subsequently transmitted to the subscriber is not limited to traf~lc information but can be from many other <l?t~ba~es/sources as previously mentioned. For example, information services that may be requested include:-(1) ernergencies:- If a subscriber's vehicle has broken down, roadside assistance can be requested wherein the location ofthe subscriber's vehicle is stored 10 in the relevant service processor and in return, information relating to the position of the nearest available roadside assistant is transmitted to the subscriber. Position requests may also be made in relation to the nearest police vehicle/station, ambulance and towing operators.
This invention relates to telecommunications inforrnation broadcast services and particularly, but not exclusively, relates to the dissemination of information to subscribers of a mobile telecommunications network.
Various information sources or data~ases contain data or information which is updated subst~nti~1ly continuously or at regular intervals, for instance stock-market ~t~h~es, traffic information, sports information and betting services. Such information services, however deliver a continuous feed of information which cannot be tailored to a particular subscriber's requirements.
It is also possible for subscribers of a mobile telecommunications network to use a teleco~llmullications service to access certain information in such databases.
These services, however re~uire the subscriber to initiate the delivery of the inforrnation, e.g. by a dial-up service.
Tnt~ tional Patent Application No. PCT/CA94/00332 discloses a system for transmitting mes~s to screen-based devices, such as PCs, over a public switched telephone network (PSIN) and using stored program controlled switches (SPCS).
A unique connection must be established, through the SPCS, to each screen-based device that is targeted for delivery of the messages. The messages are informational, promotional and/or advertisements that are based on consumer demographics or buying behaviour and are delivered non-intrusively to pre-deterrnined screen-based devices at particular intervals. After viewing a message, a consumer can contact a marketer directly to flnd out more information or ordermerchandise in the consumer's locality and the response is recorded as a statistic for the direct m~rk~eter. Tt e disclosed system, however, does not provide information to a subscriber based on an event or on the user's location in accordance with the subscriber's profile which is stored and customised by the particular subscriber. Furth~rmore, real-time information is not provided intrusively to the subscriber based on an information source that is updated continuously.
It is therefore desirable to provide an enhanced telecomm--nic~tions system for ~ semin~ting information to subscribers of the system in which at least some WC~97/416S4 PCTIAU97/00260 of the disadvantages of known systems are alleviated.
It is also desirable to provide a method o~, and apparatus for, dissemin~ting information from at least one ~l~t~k~ce which is updated substantially continuously to subscribers of a mobile telecommunications network.
It is fi~rther desirable to provide a system for dissemin~tin~ information to subscribers of a mobile telecommunications network which can utilise existing network equipment.
Accord}ng to one aspect of the invention there is provided a method of di~e~nin~ting information from at least one information source cont~ininE data 10 which is updated continuously or at intervals to subscribers of a telecommunications network comprising the steps of:
storing customer-defined profiles of subscribers of the network;
receiving, at a message distribution centre, data from said information source ~hich is updated continuously or at intervals, procç~sin~ said data to produce information messages for particular subscribers in accordance with a stored customer-defined profile of each subscriber;
transmitting said information mec~es to particular subscribers in accordance with the stored customer-defined profile of each subscriber.
According to another aspect of the invention, there is provided a system for 20 cli~se~in~ing information to subscribers of a telecr mmllnications network comprising a message distribution centre connected to or including at least one information source cont~inin~ data which is updated subst~rlti~lty continuously or at intervals; a database of stored customer-defined profiles of subscribers of the network; wherein the message distribution centre includes service processing means 25 for ~rcçssing the database of stored customer-defined profiles and arranged to process data from said at least one information source to generate information messages for a particular subscriber in accordance with the customer-defined profile of said subscriber, and message processing means for tr~n~mitting the information messages to the subscribers.
The inforrnation messages may be trS~n.cnlitted to particular subscribers at predetermined times and/or upon occurrence of predetermined events which are W~97/41654 PCTIAU97100260 triggered in accordance with the c--~torner-defined profile of each particular subscriber. The infQrm~tion messages may also be location dependent upon the ~ocation of the subscriber's mobile a~a.dlus. For instance, a subscriber may request, in his or her customer profile, for time-dependant information messages, 5 e.g. on particular stocks and shares, stock-market indices or currencies, or traffic alerts affecting a predt;l~ ~nil~ed route, to be sent at predetermined times, e.g. at a certain hour each weekday. Alternatively, or additionally, the subscriber may req~ est to receive event and/or location dependant infnrm~tion messages when a predetermined event occurs, or when the subscriber's mobile apparatus is at a 10 particular location e.g. when a certain stock, index or exchange rate either reaches a certain value or fl~ tes by a predetermined percçnt~ge or when a traffic alertoccurs affecting the subscriber's route at a particular location. It will, however, be appreciated that the present invention is not limited to the ~ elnin~tion of financial information such as stocks and shares, and may have other applications, for instance 1~ in providing betting services and information on sporting events.
The information me~s~es are preferably tr~n~mi~ l via a mobile telecommunications network carrier to subscribers of the mobile network equippedwith mobile termin~l~ such as mobile telephones or pagers. The information messages are preferably tr~n~mitt~.1 in the form of SMS (Short Message Service) 20 text mess~ç~ The SMS in a mobile telecommunications network enables a subscriber to receive a text message on a mobile termin~l Hitherto, the SMS
facility in mobile terminals has been used to receive paged messages, but subscribers have not been able to receive information rn~ ges from information sources cont~ining data which are constructed in accordance with a customer-25 defined profile of the subscriber.
According to a further aspect of the invention, there is provided a~aldl-ls for dissemin~tin~ inform~tit)n from at least one information source cont~ining data which is updated continuously or at intervals to subscribers of a mobile telecommunications network, comprising service processing means for receiving 30 data from said at least one information source and for accessing a database of stored customer-defined profiles, said service procec~ing means being arranged to wa~ 97/416~4 PCT/AU97/00260 process data received from said ~t least one information source to generate information messages for a particular subscriber in accordance with the customer-defined profile of said subscriber; and mess~ge processing means for transmitting the information messages to the subscribers in the form of Short Message Service5 I~SMS) text mç~g~s for reception by mobile terminals of the subscribers.
An information mess~ eC iS preferably sent from the mess~ge processing lneans to a subscriber's terminal via a Short Message Service centre (SMS-C). InAustralia and many other countries, most mobile telecommunications carriers use an Internationally recognised system for mobile telecommunications known as 10 Global System for Mobiles (GSM), which provides the facility to send text rnessages, usually paging messages, to a subscriber. The present invention is a;pplicable to the SMS of &SM and also to sirnilar Short Message Services in other mobile telecommunications systems such as the Digital American Mobile Phone $ervice (D-AMPS) used in the U.S.A.
When there are several mobile telecoll"llu~lications systems carriers, (e.g.
Telstra, Optus and Vodafone in Australia), the message proces~ing means may comprise a plurality of message processors, one for each SMS carrier.
The service processing means may be arranged to generate time-dependant, location-dependent and/or event dependant mes~ges in accordance with the clustomer profile of a subscriber. Preferably, the m~ss~ge distribution centre or a~paratus includes timing means, such as a real-time clock, for passing real time signals to the service processing means. The real-time signals may be used by the service proces~in~ means to trigger the generation of time-dependant m~s~es, or for timing a predet~rmined period for the evaluation of a trigger for event-dependant or location-dependent messages. The message distribution centre or al.~al~Lus preferably includes memory means for storing data received from the at least one information source. The memory means may store current data and previous data for comparison pulposes by the service processing means in determining whether an event-dependant message should be generated.
In a preferred embodiment, the service proces~in~ means may comprise a plurality of service processors to receive data from an equivalent number of W~D97~41654 PCTIAU97/00260 information sources so that a wide variety of information services can be made available for subscribers. The or each service processor is preferably connected to a profile m~n~eement system which includes or is connected to a customer fl~h~eecontaining the customer profiles. The customer database may be m~int~ined separately from the mP~ e distribution centre or a~pa,dllas containing the service processing means and the mçss~e processing means, for instance at a telemarketing centre. The system or a~dlu7 may also include means for connecting the message distribution centre and/or the customer ~t~h~e to the Internet, for instance a World Wide Web Server, so that a subscriber can enter or change details of his or her customer profile via the Internet.
According to a further aspect of the invention there is provided a system for semin~tin~ information from at least one information source containing data to subscribers of a mo~ile telecommunications network, comprising;
location detP.rminin~ means for determining the location of mobile terminals of particu~ar subscribers of the network;
a message distribution centre connected to or including at least one information source cont~inin~ data, wherein the message distribution centre includes service procç~sing means for receiving and processing data from said at least one information source to generate location-dependent mess~es for particular subscribers in accordance with the location of the particular subscribers; and message processin~ means for tr~n~mitting the inforrnation messages to the subscribers In the various aspects of the invention, information m~-s~ges may be transmitted in response to requests from particular subscribers on information from said at least one inform~tion source, the request being initi~te~ at any time, firom any location or based on any event.
For instance, m~s~s may be transmitted in response to a request from a particular subscriber for information associated with his/~er location at the time the request is made.
The system or ~aLlls may deliver the event-dependent, location-dependent and/or time dependent messages to the subscriber in a menu driven format. The W 0'97/416s4 PCT/AU97100260 nnenus will be generated by the service processing means in accordance with the customer-defined profile of the subscriber. The menu or menus provide a number clf options appropriate to the needs of the subscriber, which options can be selected ~,y the subscriber to obtain more information on a particular item or feature.
The system or apparatus may also provide menus to the subscriber in response to a query from the subscriber, the menus being arranged by the senricep~rocessing means into a~ o~liate options based on the query.
Further details and features of a preferred embodiment of the present ilnvention will now be described, by way o~ example only, with reference to the accompanying drawings in which:-Figure 1 is a schematic diagram of a system for ~lic~ernin~qtin~ infonnation iln accordance with the invention;
Figure 2 is a block diagram of the message distribution centre of Figure 1;
Figure 3 is a flowchart showing the processing of a time-dependent meg~e f~r tr~n.~ ion to a subscriber;
Figure 4 is a flowchart showing the processing of an event-dependent nnessage for tr~n~mi~sion to a subscriber.
The system for (~ en~in~ting inforrnation shown in Figure 1 comprises a rnessage distribution centre 10 connected to a plurality of information sources 20 comprising tl~t7lb7~es 22 which contain data or information which is updated subst~nti~lly c~ntinllously or at intervals, for instance, stock-market information, lottery results, banking and other financial senrices, sports information, betting services and traffic information. The meSs~ge distribution centre (MDC) 10 is also connected via a senrice connection 24 (e.g. the AUSTPAC X.25 network in 25 Australia) to a pluralit~r of mobile telecommunications network carriers 30, e.g. in Australia Telstra, Optus, Vodaphone, etc., which transmit information messages from the mçs~ge distribution centre 10 to subscribers of the mobile networks provided with mobile terminals 32 which can receive short messages in text form ~ria a short message service (SMS) provided from a short message service centre 30 (SMS~ ) 34 of the network carrier.
In the system of Figure 1, the message distribution centre lO is connected, ; CA 02225727 1997-12-23 for instance by a dedicated leased telephone line PPP DXL, to a telemarketing centre 40 which provides customer and service administration, including the handlin~ of charging and billing records, customer registration and enquires, and customer requests to change their individual customer profiles. The system may S also include a World Wide Web (WWW) server 50 allowing subscribers provided with personal computers (PCs) 52 to interact with the message distribution centre 10 via the Intemet. This allows subscribers to perform such activities as on-line registration and service selection, customer profile ~minictration, billing and service enquires and ad-hoc message tr~nsmi~sion.
Each telecommunications network 30 has a USSD facilitating node 36 which is an interface that facilitates dialo~e and the tr~n~mi.c~ion of Unstructured Supplmentary Services Data (USSD) between a subscriber of that particular network and the mlocc~ge distribution centre 10. One type of USSD facilitating node which may be used in the present invention is Ericsson's F.nh~nced Services15 Node (ESN). The node 36 enables messages to be sent and received between the MDC and the subscriber and enables menus to be received by the subscriber. The subscriber can respond by selecting one or more options from the menus dependingon the circ~ t~nces of the subscriber or in accordance with the subscriher profile.
The menus are generated by Unstructured Supplementary Services Data (USSD) so 20 that a particular service, as processed by one of the service processors 12, provides the subscriber with a menu structure that is controlled by the subscriber. The USSD utilises the control channel in GSM networks. Each node 36 is linked to a USSD intPrf~ee or gateway 44 in the MDC 10 which communicates with each of the service processors 12 and profile management system 14. By way of example, 25 a subscriber wishing to know information about a stock will be l)~ese~l~ed with a menu giving options to find out more inforrnation on that stock. Menus can also be downloaded in situations that are location dependent. A mobile terminal locating means, such as Ericsson's Mobile Positioning Centre (MPC) 38, is located in each of the teleconlmunications networks 30 for lleterminin~ the location of a 30 subscriber's mobile terminal within the network on a geographic basis. Each MPC
is linked to a location processor 46 in MDC 10.
W 0!~7t41654 PCT/AU97/OOZ60 There are a number of known techniques for locating a subscriber's mobile terrninal in terrns of its longitudinal and latitude including:-- identifying the base station of the cell to which the subscriber's terminal is closest;
S - co~ ar;ng the signal strength received by base stations ~om the terminal over a number of cells;
- using a reference mobile terminal in a particular cell and comparing the signal strengths measured between the reference mobile tenrninal and the sulbscriber's terminal, and - using the timing advance (TA) technique for GSM networks to determine the distance between the subscriber terminal and the base station of the cell in which the subscriber is located.
Once the subscriber's t- ~nin~l has been located, the information is forwarded by the MPC 38 to a location processor 46 in the MDC 10.
Dep~nding upon the location of a subscriber, i.e. longitude and latitude, and on the subscriber's profile, as determined by the Profile Management System 14, the node 36 will trigger the USSD gateway 44, located in the MDC 10, for the service processors 12 to provide the menu structures for the subscriber. These are cailled profile generated/intelligent services.
20 Example of location dependent event A particular subscriber may have a traffic route by which he/she will travel to reach a destin~tion stored in hislher profile and have the service send traffic information on the route at pre~letermined times. Knowing that the subscriber ison the stored route and the time is for example 8.30am, inforrnation about a traffic 25 build-up which is causing delays fi~rther along the route can be tr~n~mitted to the subscriber in SMS format to alert the subscriber. By using USSD the service can offer a menu of options such as an alternative route, to call somebody to let he/she know that the subscriber will be late for a meeting, or an option to have maps in the subscriber's vicinity, from a directory ~ b~e, downloaded to the subscriber 30 tenminal. More info~mation on each option can be obtained by progressively going thrDugh sub-menus.
WC~97/41654 PCTIAU97/00260 Alternatively, the system offers the subscriber "gc> to" services wherein the subscriber can request information at any time whilst travelling, for example, on the above-described route. These services are enabled through the USSD facilitating node 36 and the USSD gateway 44. The information requested by the subscriber 5 and subsequently transmitted to the subscriber is not limited to traf~lc information but can be from many other <l?t~ba~es/sources as previously mentioned. For example, information services that may be requested include:-(1) ernergencies:- If a subscriber's vehicle has broken down, roadside assistance can be requested wherein the location ofthe subscriber's vehicle is stored 10 in the relevant service processor and in return, information relating to the position of the nearest available roadside assistant is transmitted to the subscriber. Position requests may also be made in relation to the nearest police vehicle/station, ambulance and towing operators.
(2) food service guides:- ~ased on the location of the subscriber, he or 15 she may request inforrnation on the location of nearby restaurants, take-away venues, etc.
(3) tourism/amusements:- Again, based on the location of the subscriber, if there are particular tourist attractions or ~mll~enlent~ nearby, then the location of these or the times that they are open/showing may be transmitted to the subscriber's 20 terminal or called on by request from the subscriber who can go through a series of menus on a particular attraction or am--~emerlt
(4) public transport:- Requesting information on taxi services, or booking a taxi, information relating to train and tram timetables for a nearby station/stop or for particular destin~tions for which train/tram is most feasible to ta}ce can be 25 requested or downloaded. Furthermore, information on aircra~ such as arrival/departure times and flight numbers of airlines can be requested.
(5) petrol/~m~nitiss:- The nearest location of petrol stations, fast food outlets, hotels, pubs, etc can be requested.
Any of the above services can offer the telephone number of the particular 30 item of interest requested by the subscriber, wherein the subscriber is connected through to the requested item and dialogue can take place between the subscriber W O'~7/41654 PCT/AU97/00260 amd a representative of the relevant party, e.g. an airline reservation number or the telephone number of the nearest police station. Furtherrnore, the position of the subscriber can be provided to the called party by passing the calling line i~entification (CLI) number of the subscriber to a location centre or alternatively, S b y passing on the subscriber location information during the telephone call.
Referring to Figure 2 of the drawings, the message distribution centre lO
includes a plurality of service processors 12 each connected to a respective one of the information sources 20 for receiving data from the tl~t~b~es 22 of the information source 20, a plurality of message processors 13 each connected to a 10 respective one of the short message service centre (SMS-C) 34, and a profile management system 14 connected to a customer ~t~ e 42 which may cclnveniently be located at the telemarketing centre 40, or alternatively at themessage distribution centre 10.
Each service processor 12 can access the customer database 42 via the profile 15 management system 14 and is arranged to process the data received from the re~spective inforrnation source 20 to produce information messages for individual subscribers in accordance with the particular customer profile of each subscriber which is stored in the customer database 42. Each information message is passed by the service processor 12 to an al~pro~liate message processor 13 which processes 20 the m~s~e into an SMS form suitable for handling by the Short Message Servicecentre 34 of the particular mobile network carrier 30 to which the subscriber isconnected. The a~pi~iate message processor 13 for each subscriber is also determined by the service processor from the c~-~tomer profile of the subscriberstored in the cl-~tomPr database 42. An SMS inforrnation mes~ge is then 25 transmitted by the SMS-C 34 to a subscriber's mobile terrninal 32 which alerts the subscriber to an incoming message by an audible tone and then displays the SMS
message in text forrn on the display of the subscriber's mobile terminal.
The inforrnation messages produced by the service processors may be time-dependant, event-dependant or location-dependent. The message distribution centre 30 10 includes timing means in the forrn of a real-time clock lS connected to the sel~ice processors 12 so that the service processors 12 can produce the dependant W 0'97141654 PCTIAU97/00260 ne~ es in accordance with the customer profiles of the subscribers. The message distribution centre 10 may also include monitoring means in the form of an alarm~nonitor 16 for monitoring the performance of the service processors 12, the message processors 13 and ~e profile management system 14, and for generating S audible and/or visual alarm signals when a malfi~nction occurs.
The operation of ~e system to produce time-dependant and event-dependant messages will now l~e described, by way of example only, in connection with a stock market and financial information broadcast service, which is one use of the system. The system will receive a data feed directly from a commercial stock 10 market and financial information source, such as the "DF2" data feed signal provided in Australia by AAP Information Services Pty Ltd (AAP). The DF2 signal contains a large quantity of diverse information which is updated subst~nti~lly co~tin~lously or at regular intervals, including stocks, indices, interest rates, cu~rencies and company news. The information broadcast service will 15 preferably be available to subscribers of a plurality of mobile telecommunications network carriers. In Australia there are currently three main mobile network carriers, Telstra, Optus and Vodafone, each of which use GSM (Global System for Mobile) digital mobile telephone, an Internationally recognised standard digitaltelephone system which provides a Short Message Service (SMS) facility. Any 20 subscriber of one of the SMS carriers and having the facility to receive SMS text m~ es on his or her mobile termin~l may apply to become a customer of the information bro~ t service via the telemarketing centre, or alternatively via the Tnternet and the World Wide Web Server 50. The telemarketing centre, including the customer database, is set up to manage, m~int~jn and ~rlmini~ter customer 25 information, including contact details, billing details and customer specific stock market information selections and related notification and trigger events. Customer ~mini~tration and service co~nectit~n~ alterations and disconnections may be performed through a front end, PC-based system.
It is envisaged that a range of services will be available to customers, 30 including: Individual stock prices; Indices; Interest Rates; and Currencies.
In order to offer a "personalised" service, each customer's record may have the option of recording a broker's name and/or telephone number for appendage totlle SMS mess~e.
1. Individual Stock Prices Customers will be asked to advise the stocks they wish to monitor. Stocks can be nomin~ted by their iùll/partial name (e.g. Mount Isa Mines), or via their stock code (e.g. MIM). The system should search a valid database of - stock codes to ensure valid entries. For each nomin~te~ stock, the customer can request one of two service levels; (a) current price, or (b) ~ ce~ e change from last quote. This procedure will repeat until all stocks have been nomin~tecl by the customer.
(a) current price (time-dependant reporting) For these stocks, the customer can request to receive time-dependant mess~s at a given delivery ~equency and interval. This can consist of any combination of time, time interval or day, and may also 1~ exclude days or dates (eg. "not on weekends" or "not on 25th Dec").
Examples - "please send me information at 9am each weekday"
- "Please send me information every hour starting at 9am and fini~hing at 3pm on weekdays".
The way in which time dependant mess~geS may be processed will now be described with reference to the flowchart of Figure 3. The service processor 12 c~nnected to the AAP Information Source receives data from the source which is updated substantially con~inllQusly or at regular intervals as indicated by 110. The service processor 12 stores the data received as indicated by 112. The service pr~cessor also ~ccesses customer profiles stored in the customer database 42 via the pr/~file m~n~ement system 14 as indicated by 114 and con~ares the stored data from the information source with the customer profiles as indicated by 116. The service processor 12 checks whether a customer has requested information on a ~ CA 02225727 1997-12-23 particular stock as indicated by 118. If the customer has not requested information on a stock no message is generated for that stock as indicated by 120. The clock15 continuously sends real time signals to the service processor (as indicated by 115) and if the customer has requested information on a particular stock, the 5 customer request time (e.g. 9am each weekday) is co~ ar~d with the real time signal as indicated by 122 to determine whether it is time to send an information message to the customer as indicated by 124. No message is sent (as indicated by126) until it is time to send a me~s~e and then the service processor 12 passes the message to the al,l,iul,liate message processor 13 for the customer's carrier network 10 as indicated by 128. The m~s~e processor then processes the meS.e~ge into the~p~ iate SMS folm for the customer's carrier network and sends the message to the SMS centre 34 as indicated by 130.
(b) perC~rlt~e change ("event dependant" reporting) For these stocks, a customer may request to receive event-dependant messages by providing a percentage fluctuation amount (positive and/or negative) from a previous quote. This will act as the trigger or event which wil~ spawn a message to be delivered. The customer may also request exclusion times, days, etc as for service (a) above.
Examples - "Please notify me when MIM stocks fluctuate by +/- 20%
starting from 9am and fini~hin~ at 4pm and only on weekdays - "Please notify me when MIM stocks fluctuate by -20% starting from 9am and finiching at 2pm and only on weekends"
The way in which event-dependant messages may be processed will now be 25 described with reference to the flowchart of Figure 4. The service processor 12 connected to the AAP information source continuously receives data from the source as indicated by 210. The service processor stores the current data and previous data as indicated by 212 and receives time signals from the real time cloclc W 0!~71416S4 PCT/AU97/00260 ] 5 as indicated by 215 so that is able to compare the current data with the previous clata over certain time periods. The service processor 12 also ~ccesses customerprofiles stored in the customer ~t~h~e 42 via the profile m~n~ement system 14 a~s indicated by 214 and c~ )ales the stored data from the information source with 5 the customer profiles as indicated by 116. The service processor checks whether ~L customer has requested information on a particular stock as indicated by 218. If the customer has not re~uested information on a stock no message is generated for that stock as indicated by 220. If the customer has requested to receive event-clependant messages on a particular stock, e.g. the customer has requested to be10 notified if a certain stock fl~ct~ tes by more than a predetermined percentage in a predetermined time period, the current data is co~ ed with the previous data forthat stock over the requested period as indicated by 222 to ascertain whether the value of the stock has fl~lct~ted by the requested percentage over the requestedperiod as indicated by 224. If so, the service processor 12 passes the information rness~e to the a~pfop,;ate processor 13 as indicated by 226. Otherwise, no m~s~e is produced (220). The message processor 13 for the customer's carrier network then processes the mess~ge into an a~lo~l;ate SMS form for the ca~ier network and sends the message to the ay~lo~,~iate SMS centre 34 as indicated by 230.
20 2. Illdices The data feed from the Information Source(s) to the service processor(s) may also provide infonn~tion on stock market indices such as the All Ordinaries Index in Australia, Dow Jones Index, etc. Certain customers may wish to be notified of this information at predetermined time/day intervals. This service is very similar to the stock price service described above. Similar options should be offered to customers.
Examples (a) time dependant - "Please notify me of the all ordinaries index at 9am and fini~hinf~ at 4pm each weekday"
rB
W 097/41654 PCT/AU97n~260 - "Please notify me of the Dow Jones index at 2 hourly intervals starting at 9am and fini.ching at 4pm each weekday"
(b) event dependant - "Please notify me when the Dow Jones index fluctuates by S more than +/- 20% from the last quote frorn 9am and fini~hing at 5pm on weekdays"
Such time dependant and event dependant messages may be processed by the message distribution centre in similar manner to the individual stock information messages l(a) and l(b) above as described with reference to Figures 3 and 4.
10 3. Interest Rates An interest rate delivery service may also be provided to deliver nominiqte~
interest rates to customers using either predetermined delivery times/intervals or event dependant delivery triggers (as for the services 1 and 2 above) Examples 1~ - "Please send me information regarding interest rate 'x' when it fluxuates by 17% on weekdays starting at 1 Oam and fini~hing at 3pm".
3. Currencies A currency delivety service may also be provided to deliver nomin~ted currency figures to customers using either predefined delivery timeslintervals or event dependant delivery triggers (as for the services 1 and 2 above) Examples - "Please send me inforrnation regarding the current value of the US Dollar at half hourly intervals on weekdays starting at 1 lam and fini~hing at 4pm"
WO~97/416S4 PCT/AU97/00260 Although Figures 3 and 4 relate to the dissemination of stockmarket and financial information, it will be appreciated that many other types of information nnay be dissemin~t~l in the system of the present invention and various other modifications and alterations may be made to the method and system described 5 above without departing from the scope or spirit of the invention.
Any of the above services can offer the telephone number of the particular 30 item of interest requested by the subscriber, wherein the subscriber is connected through to the requested item and dialogue can take place between the subscriber W O'~7/41654 PCT/AU97/00260 amd a representative of the relevant party, e.g. an airline reservation number or the telephone number of the nearest police station. Furtherrnore, the position of the subscriber can be provided to the called party by passing the calling line i~entification (CLI) number of the subscriber to a location centre or alternatively, S b y passing on the subscriber location information during the telephone call.
Referring to Figure 2 of the drawings, the message distribution centre lO
includes a plurality of service processors 12 each connected to a respective one of the information sources 20 for receiving data from the tl~t~b~es 22 of the information source 20, a plurality of message processors 13 each connected to a 10 respective one of the short message service centre (SMS-C) 34, and a profile management system 14 connected to a customer ~t~ e 42 which may cclnveniently be located at the telemarketing centre 40, or alternatively at themessage distribution centre 10.
Each service processor 12 can access the customer database 42 via the profile 15 management system 14 and is arranged to process the data received from the re~spective inforrnation source 20 to produce information messages for individual subscribers in accordance with the particular customer profile of each subscriber which is stored in the customer database 42. Each information message is passed by the service processor 12 to an al~pro~liate message processor 13 which processes 20 the m~s~e into an SMS form suitable for handling by the Short Message Servicecentre 34 of the particular mobile network carrier 30 to which the subscriber isconnected. The a~pi~iate message processor 13 for each subscriber is also determined by the service processor from the c~-~tomer profile of the subscriberstored in the cl-~tomPr database 42. An SMS inforrnation mes~ge is then 25 transmitted by the SMS-C 34 to a subscriber's mobile terrninal 32 which alerts the subscriber to an incoming message by an audible tone and then displays the SMS
message in text forrn on the display of the subscriber's mobile terminal.
The inforrnation messages produced by the service processors may be time-dependant, event-dependant or location-dependent. The message distribution centre 30 10 includes timing means in the forrn of a real-time clock lS connected to the sel~ice processors 12 so that the service processors 12 can produce the dependant W 0'97141654 PCTIAU97/00260 ne~ es in accordance with the customer profiles of the subscribers. The message distribution centre 10 may also include monitoring means in the form of an alarm~nonitor 16 for monitoring the performance of the service processors 12, the message processors 13 and ~e profile management system 14, and for generating S audible and/or visual alarm signals when a malfi~nction occurs.
The operation of ~e system to produce time-dependant and event-dependant messages will now l~e described, by way of example only, in connection with a stock market and financial information broadcast service, which is one use of the system. The system will receive a data feed directly from a commercial stock 10 market and financial information source, such as the "DF2" data feed signal provided in Australia by AAP Information Services Pty Ltd (AAP). The DF2 signal contains a large quantity of diverse information which is updated subst~nti~lly co~tin~lously or at regular intervals, including stocks, indices, interest rates, cu~rencies and company news. The information broadcast service will 15 preferably be available to subscribers of a plurality of mobile telecommunications network carriers. In Australia there are currently three main mobile network carriers, Telstra, Optus and Vodafone, each of which use GSM (Global System for Mobile) digital mobile telephone, an Internationally recognised standard digitaltelephone system which provides a Short Message Service (SMS) facility. Any 20 subscriber of one of the SMS carriers and having the facility to receive SMS text m~ es on his or her mobile termin~l may apply to become a customer of the information bro~ t service via the telemarketing centre, or alternatively via the Tnternet and the World Wide Web Server 50. The telemarketing centre, including the customer database, is set up to manage, m~int~jn and ~rlmini~ter customer 25 information, including contact details, billing details and customer specific stock market information selections and related notification and trigger events. Customer ~mini~tration and service co~nectit~n~ alterations and disconnections may be performed through a front end, PC-based system.
It is envisaged that a range of services will be available to customers, 30 including: Individual stock prices; Indices; Interest Rates; and Currencies.
In order to offer a "personalised" service, each customer's record may have the option of recording a broker's name and/or telephone number for appendage totlle SMS mess~e.
1. Individual Stock Prices Customers will be asked to advise the stocks they wish to monitor. Stocks can be nomin~ted by their iùll/partial name (e.g. Mount Isa Mines), or via their stock code (e.g. MIM). The system should search a valid database of - stock codes to ensure valid entries. For each nomin~te~ stock, the customer can request one of two service levels; (a) current price, or (b) ~ ce~ e change from last quote. This procedure will repeat until all stocks have been nomin~tecl by the customer.
(a) current price (time-dependant reporting) For these stocks, the customer can request to receive time-dependant mess~s at a given delivery ~equency and interval. This can consist of any combination of time, time interval or day, and may also 1~ exclude days or dates (eg. "not on weekends" or "not on 25th Dec").
Examples - "please send me information at 9am each weekday"
- "Please send me information every hour starting at 9am and fini~hing at 3pm on weekdays".
The way in which time dependant mess~geS may be processed will now be described with reference to the flowchart of Figure 3. The service processor 12 c~nnected to the AAP Information Source receives data from the source which is updated substantially con~inllQusly or at regular intervals as indicated by 110. The service processor 12 stores the data received as indicated by 112. The service pr~cessor also ~ccesses customer profiles stored in the customer database 42 via the pr/~file m~n~ement system 14 as indicated by 114 and con~ares the stored data from the information source with the customer profiles as indicated by 116. The service processor 12 checks whether a customer has requested information on a ~ CA 02225727 1997-12-23 particular stock as indicated by 118. If the customer has not requested information on a stock no message is generated for that stock as indicated by 120. The clock15 continuously sends real time signals to the service processor (as indicated by 115) and if the customer has requested information on a particular stock, the 5 customer request time (e.g. 9am each weekday) is co~ ar~d with the real time signal as indicated by 122 to determine whether it is time to send an information message to the customer as indicated by 124. No message is sent (as indicated by126) until it is time to send a me~s~e and then the service processor 12 passes the message to the al,l,iul,liate message processor 13 for the customer's carrier network 10 as indicated by 128. The m~s~e processor then processes the meS.e~ge into the~p~ iate SMS folm for the customer's carrier network and sends the message to the SMS centre 34 as indicated by 130.
(b) perC~rlt~e change ("event dependant" reporting) For these stocks, a customer may request to receive event-dependant messages by providing a percentage fluctuation amount (positive and/or negative) from a previous quote. This will act as the trigger or event which wil~ spawn a message to be delivered. The customer may also request exclusion times, days, etc as for service (a) above.
Examples - "Please notify me when MIM stocks fluctuate by +/- 20%
starting from 9am and fini~hin~ at 4pm and only on weekdays - "Please notify me when MIM stocks fluctuate by -20% starting from 9am and finiching at 2pm and only on weekends"
The way in which event-dependant messages may be processed will now be 25 described with reference to the flowchart of Figure 4. The service processor 12 connected to the AAP information source continuously receives data from the source as indicated by 210. The service processor stores the current data and previous data as indicated by 212 and receives time signals from the real time cloclc W 0!~71416S4 PCT/AU97/00260 ] 5 as indicated by 215 so that is able to compare the current data with the previous clata over certain time periods. The service processor 12 also ~ccesses customerprofiles stored in the customer ~t~h~e 42 via the profile m~n~ement system 14 a~s indicated by 214 and c~ )ales the stored data from the information source with 5 the customer profiles as indicated by 116. The service processor checks whether ~L customer has requested information on a particular stock as indicated by 218. If the customer has not re~uested information on a stock no message is generated for that stock as indicated by 220. If the customer has requested to receive event-clependant messages on a particular stock, e.g. the customer has requested to be10 notified if a certain stock fl~ct~ tes by more than a predetermined percentage in a predetermined time period, the current data is co~ ed with the previous data forthat stock over the requested period as indicated by 222 to ascertain whether the value of the stock has fl~lct~ted by the requested percentage over the requestedperiod as indicated by 224. If so, the service processor 12 passes the information rness~e to the a~pfop,;ate processor 13 as indicated by 226. Otherwise, no m~s~e is produced (220). The message processor 13 for the customer's carrier network then processes the mess~ge into an a~lo~l;ate SMS form for the ca~ier network and sends the message to the ay~lo~,~iate SMS centre 34 as indicated by 230.
20 2. Illdices The data feed from the Information Source(s) to the service processor(s) may also provide infonn~tion on stock market indices such as the All Ordinaries Index in Australia, Dow Jones Index, etc. Certain customers may wish to be notified of this information at predetermined time/day intervals. This service is very similar to the stock price service described above. Similar options should be offered to customers.
Examples (a) time dependant - "Please notify me of the all ordinaries index at 9am and fini~hinf~ at 4pm each weekday"
rB
W 097/41654 PCT/AU97n~260 - "Please notify me of the Dow Jones index at 2 hourly intervals starting at 9am and fini.ching at 4pm each weekday"
(b) event dependant - "Please notify me when the Dow Jones index fluctuates by S more than +/- 20% from the last quote frorn 9am and fini~hing at 5pm on weekdays"
Such time dependant and event dependant messages may be processed by the message distribution centre in similar manner to the individual stock information messages l(a) and l(b) above as described with reference to Figures 3 and 4.
10 3. Interest Rates An interest rate delivery service may also be provided to deliver nominiqte~
interest rates to customers using either predetermined delivery times/intervals or event dependant delivery triggers (as for the services 1 and 2 above) Examples 1~ - "Please send me information regarding interest rate 'x' when it fluxuates by 17% on weekdays starting at 1 Oam and fini~hing at 3pm".
3. Currencies A currency delivety service may also be provided to deliver nomin~ted currency figures to customers using either predefined delivery timeslintervals or event dependant delivery triggers (as for the services 1 and 2 above) Examples - "Please send me inforrnation regarding the current value of the US Dollar at half hourly intervals on weekdays starting at 1 lam and fini~hing at 4pm"
WO~97/416S4 PCT/AU97/00260 Although Figures 3 and 4 relate to the dissemination of stockmarket and financial information, it will be appreciated that many other types of information nnay be dissemin~t~l in the system of the present invention and various other modifications and alterations may be made to the method and system described 5 above without departing from the scope or spirit of the invention.
Claims (33)
1. A method of disseminating information from at least one information source containing data which is updated continuously or at intervals to subscribers of a telecommunications network comprising the steps of:
storing customer-defined profiles of subscribers of the network;
receiving, at a message distribution centre, data from said information source which is updated continuously or at intervals;
processing said data to produce information messages for particular subscribers in accordance with a stored customer-defined profile of each subscriber;
transmitting said information messages to particular subscribers in accordance with the stored customer-defined profile of each subscriber.
storing customer-defined profiles of subscribers of the network;
receiving, at a message distribution centre, data from said information source which is updated continuously or at intervals;
processing said data to produce information messages for particular subscribers in accordance with a stored customer-defined profile of each subscriber;
transmitting said information messages to particular subscribers in accordance with the stored customer-defined profile of each subscriber.
2. A method according to claim 1 wherein the information messages are transmitted to a particular subscriber at predetermined times or intervals of time in accordance with the customer-defined profile of said particular subscriber.
3. A method according to claim 1 wherein the information messages are transmitted to a particular subscriber upon the occurrence of predetermined events which are triggered in accordance with the customer-defined profile of said particular subscriber.
4. A method according to claim 1 wherein the information messages are transmitted to a particular subscriber dependent upon the location of said particular subscriber in accordance with the customer-defined profile of said particular subscriber.
5. A method according to any one of the preceding claims wherein the information messages are transmitted in a menu-driven format in accordance with the customer-defined profile of a particular subscriber.
6. A method according to claim 1 wherein the information messages are transmitted in response to a request from a particular subscriber on informationfrom said at least one information source, the request being initiated at any time, from any location or based on an event.
7. A method according to claim 6 wherein the information messages are transmitted in a menu-driven format in accordance with said request of the particular subscriber.
8. A method according to any one of the preceding claims wherein the information messages are transmitted via a mobile telecommunications network carrier to subscribers of the network equipped with mobile terminals.
9. A method according to claim 8 wherein the information messages are transmitted in the form of short message service (SMS) text messages.
10. A system for disseminating information to subscribers of a telecommunications network comprising: a message distribution centre connected to or including at least one information source containing data which is updatedsubstantially continuously or at intervals; a database of stored customer-defined profiles of subscribers of the network; wherein the message distribution centre includes service processing means for accessing the database of stored customer-defined profiles and arranged to process data from said at least one information source to generate information messages for a particular subscriber in accordance with the customer-defined profile of said subscriber; and message processing means for transmitting the information messages to the subscribers.
11. A system according to claim 10 wherein the system includes timing means and the information messages are transmitted to particular subscribers at predetermined times or intervals of time in accordance with the customer-definedprofile of each particular subscriber.
12. A system according to claim 10 wherein the system includes event-processing means and the information messages are transmitted to particular subscribers upon the occurrence of predetermined events which are triggered in accordance with the customer-defined profile of each particular subscriber.
13. A system according to claim 10 wherein the system includes location processing means and the information messages are transmitted to a particular subscriber dependent upon the location of said particular subscriber in accordance with the customer-defined profile of said particular subscriber.
14. A system according to any one of claims 10 to 13 wherein the service processing means includes menu-generating means for producing information messages in a menu-driven format for transmission to subscribers of the network.
15. A system according to claim 10 wherein the information messages are transmitted in response to a request from a particular subscriber on informationfrom said at least one information source, the request being initiated at any time, from any location or based on an event.
16. A system according to any one of claims 10 to 15 wherein the information messages are transmitted via a mobile telecommunications network carrier to subscribers of the network equipped with mobile terminals.
17. A system according to claim 16 wherein the information messages are transmitted in the form of short message service (SMS) text messages from the message processing means to a subscriber's terminal via a short message service centre (SMS-C).
18. A system according to claim 16 or claim 17 wherein the system includes mobile positioning means for determining the location of a subscriber's terminal, said mobile positioning means transmitting the location of a subscriber's terminal to a location processor in said message distribution centre.
19. A system according to any one of claims 10 to 18 wherein the message distribution centre includes a plurality of service processors to receive data from a corresponding number of information sources.
20. A system according to any one of claims 10 to 19 wherein the or each service processor is connected to a profile management system which includes or is connected to a customer database containing the customer-defined profiles.
21. A system according to any one of claims 10 to 20 for transmitting information to subscribers of a plurality of mobile telecommunications networks wherein the message processing means comprises a plurality of message processors, one for each telecommunications network carrier used in the system, each networkcarrier having an associated short message service centre.
22. Apparatus for disseminating information from at least one information source containing data which is updated continuously or at intervals to subscribers of a mobile telecommunications network, comprising service processing means for receiving data from said at least one information source and for accessing a database of stored customer-defined profiles, said service processing means being arranged to process data received from said at least one information source to generate information messages for a particular subscriber in accordance with thecustomer-defined profile of said subscriber; and message processing means for transmitting the information messages to the subscribers in the form of Short Message Service (SMS) messages for reception by mobile terminals of the subscribers.
23. Apparatus according to claim 22 wherein the apparatus includes timing means and the service processing means is arranged to generate time-dependent information messages for transmission to particular subscribers at predetermined times or intervals of time in accordance with the customer-defined profile of each particular subscriber.
24. Apparatus according to claim 22 wherein the service processing means is arranged to generate event-dependent information messages for transmission to particular subscribers upon the occurrence of predetermined events which are triggered in accordance with the customer-defined profile of each particular subscriber.
25. Apparatus according to claim 22 wherein the apparatus includes location processing means for processing location signals representing the location of particular subscribers and the service processing means is arranged to generate location dependent information massages for transmission to particular subscribers in accordance with the customer-defined profile of each particular subscriber.
26. Apparatus according to any one of claims 22 to 25 wherein the apparatus includes an interface for receiving requests from subscribers and the service processing means is arranged to generate information messages for transmission in response to a request from a particular subscriber on information from said at least one information source.
27. Apparatus according to any one of claims 22 to 26 wherein the service processing means includes menu-generating means for generating information messages in a menu-driven format.
28. Apparatus according to any one of claims 22 to 27 wherein said service processing means comprises a plurality of service processors to receive data from a corresponding number of information sources.
29. Apparatus according to any one of claims 22 to 28 wherein the or each service processor is connected to a profile management system which includes or is connected to a customer database containing the customer-defined profiles.
30. Apparatus according to any one of claims 22 to 29 for disseminating information to subscribers of a plurality of mobile telecommunications networks wherein the message processing means comprises a plurality of message processors, one for each telecommunications network carrier.
31. A system for disseminating information from at least one information source containing data to subscribers of a mobile telecommunications network, comprising:
location determining means for determining the location of mobile terminals of particular subscribers of the network;
a message distribution centre connected to or including at least one information source containing data, wherein the message distribution centre includes service processing means for receiving and processing data from said at least one information source to generate location-dependent messages for particular subscribers in accordance with the location of the particular subscribers; and message processing means for transmitting the information messages to the subscribers.
location determining means for determining the location of mobile terminals of particular subscribers of the network;
a message distribution centre connected to or including at least one information source containing data, wherein the message distribution centre includes service processing means for receiving and processing data from said at least one information source to generate location-dependent messages for particular subscribers in accordance with the location of the particular subscribers; and message processing means for transmitting the information messages to the subscribers.
32. A system according to claim 31 wherein the information messages are transmitted in response to requests from particular subscribers on information associated with the location of the particular subscriber at the time the request is made.
33. A system according to claim 32 wherein the service processing means includes menu-generating means for generating the information messages in a menu-driven format.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| AUPN9550 | 1996-04-29 | ||
| AUPN9550A AUPN955096A0 (en) | 1996-04-29 | 1996-04-29 | Telecommunications information dissemination system |
| PCT/AU1997/000260 WO1997041654A1 (en) | 1996-04-29 | 1997-04-29 | Telecommunications information dissemination system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CA2225727A1 true CA2225727A1 (en) | 1997-11-06 |
Family
ID=3793864
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002225727A Abandoned CA2225727A1 (en) | 1996-04-29 | 1997-04-29 | Telecommunications information dissemination system |
Country Status (4)
| Country | Link |
|---|---|
| EP (1) | EP0864211A4 (en) |
| AU (1) | AUPN955096A0 (en) |
| CA (1) | CA2225727A1 (en) |
| WO (1) | WO1997041654A1 (en) |
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| DE4440419A1 (en) * | 1994-11-07 | 1996-05-09 | Tilman Issing | Automated information selection system for radio and television service |
-
1996
- 1996-04-29 AU AUPN9550A patent/AUPN955096A0/en not_active Abandoned
-
1997
- 1997-04-29 CA CA002225727A patent/CA2225727A1/en not_active Abandoned
- 1997-04-29 EP EP97919192A patent/EP0864211A4/en not_active Withdrawn
- 1997-04-29 WO PCT/AU1997/000260 patent/WO1997041654A1/en active Application Filing
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7505759B1 (en) | 1999-06-21 | 2009-03-17 | Alcatel-Lucent Usa Inc. | System for message control and redirection in a wireless communications network |
Also Published As
| Publication number | Publication date |
|---|---|
| WO1997041654A1 (en) | 1997-11-06 |
| EP0864211A1 (en) | 1998-09-16 |
| AUPN955096A0 (en) | 1996-05-23 |
| EP0864211A4 (en) | 2003-01-02 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request | ||
| FZDE | Discontinued |