WO1998023058A3 - System for integrated management of messaging and communications - Google Patents

System for integrated management of messaging and communications Download PDF

Info

Publication number
WO1998023058A3
WO1998023058A3 PCT/US1997/020986 US9720986W WO9823058A3 WO 1998023058 A3 WO1998023058 A3 WO 1998023058A3 US 9720986 W US9720986 W US 9720986W WO 9823058 A3 WO9823058 A3 WO 9823058A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
telephony
communications
internet
integrated
Prior art date
Application number
PCT/US1997/020986
Other languages
French (fr)
Other versions
WO1998023058A2 (en
Inventor
Gregg S Freishtat
James K Leitess
Michael J Cowden
David Gregory Smith
Original Assignee
Premiere Communications Inc
Gregg S Freishtat
James K Leitess
Michael J Cowden
David Gregory Smith
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Premiere Communications Inc, Gregg S Freishtat, James K Leitess, Michael J Cowden, David Gregory Smith filed Critical Premiere Communications Inc
Priority to EP97951437A priority Critical patent/EP0985297A2/en
Priority to CA002272096A priority patent/CA2272096A1/en
Priority to AU55079/98A priority patent/AU5507998A/en
Publication of WO1998023058A2 publication Critical patent/WO1998023058A2/en
Publication of WO1998023058A3 publication Critical patent/WO1998023058A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0054—Services and arrangements where telephone services are combined with data services where the data service is an electronic mail service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/129—Details of providing call progress tones or announcements

Abstract

System (10) for providing to a user an integrated interface for accessing telephony- and computer network-based communications resources. A user may access the system (10) via telephone (12), computer, modem or Internet (14). The user may access messages addressed to him or her in various media, such as e-mail (36), voice mail, fax, etc. The user may respond to these messages in the same media, or different media, including real-time communications such as direct telephony or conference calling. The interface may also allow the user to present others with a web page (28) which displays information selected by the user. The system may consist of a stand alone system which interfaces with the Internet (14) and the telephony network (12). The system may also be integrated with existing telephony-based communication management infrastructures.
PCT/US1997/020986 1996-11-18 1997-11-17 System for integrated management of messaging and communications WO1998023058A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
EP97951437A EP0985297A2 (en) 1996-11-18 1997-11-17 System for integrated management of messaging and communications
CA002272096A CA2272096A1 (en) 1996-11-18 1997-11-17 System for integrated management of messaging and communications
AU55079/98A AU5507998A (en) 1996-11-18 1997-11-17 System for integrated management of messaging and communications

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US3130196P 1996-11-18 1996-11-18
US60/031,301 1996-11-18

Publications (2)

Publication Number Publication Date
WO1998023058A2 WO1998023058A2 (en) 1998-05-28
WO1998023058A3 true WO1998023058A3 (en) 1998-09-03

Family

ID=21858688

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1997/020986 WO1998023058A2 (en) 1996-11-18 1997-11-17 System for integrated management of messaging and communications

Country Status (4)

Country Link
EP (1) EP0985297A2 (en)
AU (1) AU5507998A (en)
CA (1) CA2272096A1 (en)
WO (1) WO1998023058A2 (en)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8838074B2 (en) 1997-03-03 2014-09-16 Parus Holdings, Inc. Computer, internet and telecommunications based network
US9377992B2 (en) 2000-02-04 2016-06-28 Parus Holdings, Inc. Personal voice-based information retrieval system
US9451084B2 (en) 2000-02-04 2016-09-20 Parus Holdings, Inc. Robust voice browser system and voice activated device controller

Families Citing this family (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6564321B2 (en) 1995-04-28 2003-05-13 Bobo Ii Charles R Systems and methods for storing, delivering, and managing messages
US6417933B1 (en) 1996-12-26 2002-07-09 Lucent Technologies Inc. Teleconferencing and facsimile communications system and method
ATE485669T1 (en) * 1998-03-02 2010-11-15 Parus Holdings Inc MESSAGE SYSTEM BASED ON INTERNET AND TELEPHONE
JP3135532B2 (en) 1998-09-29 2001-02-19 松下電送システム株式会社 Network facsimile machine
JP3411843B2 (en) 1998-12-28 2003-06-03 パナソニック コミュニケーションズ株式会社 MFP
JP2000224220A (en) 1999-01-27 2000-08-11 Matsushita Graphic Communication Systems Inc Network facsimile equipment
JP3640827B2 (en) 1999-02-15 2005-04-20 パナソニック コミュニケーションズ株式会社 Image receiving apparatus and image receiving method
GB2347307B (en) * 1999-02-26 2003-08-13 Mitel Inc Dial by name feature for messaging system
US6298128B1 (en) * 1999-03-11 2001-10-02 Thomson Licensing S.A. Unified directory for caller ID and electronic mail addresses
JP2001265680A (en) * 2000-03-15 2001-09-28 Fujitsu Ltd Device and method for managing session of plural media
US6898623B1 (en) 2000-06-16 2005-05-24 Hewlett-Packard Development Company L.P. Simplified configuration of an internet-enabled device
NL1015597C2 (en) * 2000-07-03 2002-01-04 Koninkl Kpn Nv Message system.
EP1398932A1 (en) * 2002-09-11 2004-03-17 Web. De AG Multinet session magagement
WO2003094430A2 (en) * 2002-04-30 2003-11-13 Web.De Ag Multinet session management

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4771425A (en) * 1984-10-29 1988-09-13 Stratacom, Inc. Synchoronous packet voice/data communication system
US5608786A (en) * 1994-12-23 1997-03-04 Alphanet Telecom Inc. Unified messaging system and method
US5610910A (en) * 1995-08-17 1997-03-11 Northern Telecom Limited Access to telecommunications networks in multi-service environment

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1991011874A1 (en) * 1990-02-02 1991-08-08 Sente Corporation Single number information exchange routing process
US5737395A (en) * 1991-10-28 1998-04-07 Centigram Communications Corporation System and method for integrating voice, facsimile and electronic mail data through a personal computer
WO1994006230A2 (en) * 1992-09-02 1994-03-17 Octus, Inc. Multimedia message transmitter
CA2136255A1 (en) * 1994-01-06 1995-07-07 Ewald Christoph Anderl Integrated electronic mailbox
US5740231A (en) * 1994-09-16 1998-04-14 Octel Communications Corporation Network-based multimedia communications and directory system and method of operation

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4771425A (en) * 1984-10-29 1988-09-13 Stratacom, Inc. Synchoronous packet voice/data communication system
US5608786A (en) * 1994-12-23 1997-03-04 Alphanet Telecom Inc. Unified messaging system and method
US5610910A (en) * 1995-08-17 1997-03-11 Northern Telecom Limited Access to telecommunications networks in multi-service environment

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
See also references of EP0985297A4 *
YANG C., INETPhone: Telephone Services and Servers on Internet, RFC 1789, April 1995. *

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8838074B2 (en) 1997-03-03 2014-09-16 Parus Holdings, Inc. Computer, internet and telecommunications based network
US8843141B2 (en) 1997-03-03 2014-09-23 Parus Holdings, Inc. Computer, internet and telecommunications based network
US9571445B2 (en) 1997-03-03 2017-02-14 Parus Holdings, Inc. Unified messaging system and method with integrated communication applications and interactive voice recognition
US9377992B2 (en) 2000-02-04 2016-06-28 Parus Holdings, Inc. Personal voice-based information retrieval system
US9451084B2 (en) 2000-02-04 2016-09-20 Parus Holdings, Inc. Robust voice browser system and voice activated device controller

Also Published As

Publication number Publication date
EP0985297A4 (en) 2000-03-15
WO1998023058A2 (en) 1998-05-28
CA2272096A1 (en) 1998-05-28
AU5507998A (en) 1998-06-10
EP0985297A2 (en) 2000-03-15

Similar Documents

Publication Publication Date Title
WO1998023058A3 (en) System for integrated management of messaging and communications
CA2205704A1 (en) Multimedia messaging using internet
EP0845894A3 (en) A system for accessing multimedia mailboxes and messages over the internet and via telephone
WO2001035615A3 (en) Telephone based access to instant messaging
US5943398A (en) Automated message-translation arrangement
WO1998053603A3 (en) Method and apparatus for enabling a facsimile machine to be an e-mail client
CA2165710A1 (en) Arrangement for Interfacing a Telephone Device with a Personal Computer
CA2208176A1 (en) Personal telephone agent
NZ331826A (en) A method of establishing a communication call over a network using the internet
CA2273599A1 (en) Telephone caller identification log with internet access
FI20011680A0 (en) Procedure and system for booking time
AU4492597A (en) System and method for establishing a real-time agent pool between computer systems
CA2416959A1 (en) System and method for unified messaging in inter/intranet telephony
NO923936L (en) PROCEDURE FOR TRANSMISSION OF INFORMATION IN A SERVICE INTEGRATED NETWORK
EP0937352A4 (en) Interactive information transaction processing system with universal telephony gateway capabilities
EP0721266A3 (en) Collaborative computer system
SE9602765D0 (en) Method of telecommunications operator service
CA2315231A1 (en) Method and arrangement in a communication network
SE9702385D0 (en) Method and device in data network
EP0810764A3 (en) Method of providing limited access to preserve privacy within a message system
WO1998052336A3 (en) Method and device for managing performance characteristics for telephone subscribers
Cisco Internet Messaging
CA2253735A1 (en) Computer telephone integration server with dial-up network access
WO2002025513A3 (en) Intelligent electronic personal assistant
NO994203L (en) Telephony via the Internet

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AL AU BA BB BG BR CA CN CU CZ EE GE GH HU ID IL IS JP KP KR LC LK LR LT LV MG MK MN MX NO NZ PL RO SG SI SK SL TR TT UA US UZ VN YU AM AZ BY KG KZ MD RU TJ TM

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH KE LS MW SD SZ UG ZW AT BE CH DE DK ES FI FR GB GR IE IT LU MC NL PT SE BF BJ CF CG CI CM GA GN ML MR NE SN TD TG

AK Designated states

Kind code of ref document: A3

Designated state(s): AL AU BA BB BG BR CA CN CU CZ EE GE GH HU ID IL IS JP KP KR LC LK LR LT LV MG MK MN MX NO NZ PL RO SG SI SK SL TR TT UA US UZ VN YU AM AZ BY KG KZ MD RU TJ TM

AL Designated countries for regional patents

Kind code of ref document: A3

Designated state(s): GH KE LS MW SD SZ UG ZW AT BE CH DE DK ES FI FR GB GR IE IT LU MC NL PT SE BF BJ CF CG CI CM GA GN ML MR NE SN TD TG

DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
CFP Corrected version of a pamphlet front page

Free format text: ADD INID NUMBER (63) "RELATED BY CONTINUATION (CON) OR CONTINUATION-IN-PART (CIP) TO EARLIER APPLICATION" WHICH WAS INADVERTENTLY OMITTED FROM THE FRONT PAGE

121 Ep: the epo has been informed by wipo that ep was designated in this application
ENP Entry into the national phase

Ref document number: 2272096

Country of ref document: CA

WWE Wipo information: entry into national phase

Ref document number: 1997951437

Country of ref document: EP

WWP Wipo information: published in national office

Ref document number: 1997951437

Country of ref document: EP

WWE Wipo information: entry into national phase

Ref document number: 09308436

Country of ref document: US

WWW Wipo information: withdrawn in national office

Ref document number: 1997951437

Country of ref document: EP