WO2000018100A3 - Interactive voice dialog application platform and methods for using the same - Google Patents

Interactive voice dialog application platform and methods for using the same Download PDF

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Publication number
WO2000018100A3
WO2000018100A3 PCT/US1999/022145 US9922145W WO0018100A3 WO 2000018100 A3 WO2000018100 A3 WO 2000018100A3 US 9922145 W US9922145 W US 9922145W WO 0018100 A3 WO0018100 A3 WO 0018100A3
Authority
WO
WIPO (PCT)
Prior art keywords
response
messages
methods
spoken
same
Prior art date
Application number
PCT/US1999/022145
Other languages
French (fr)
Other versions
WO2000018100A9 (en
WO2000018100A2 (en
Inventor
William D Livingston
Peter John Dingus
John D Miller
Greg Dupertuis
Original Assignee
Crossmedia Networks Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Crossmedia Networks Corp filed Critical Crossmedia Networks Corp
Priority to AU64997/99A priority Critical patent/AU6499799A/en
Publication of WO2000018100A2 publication Critical patent/WO2000018100A2/en
Publication of WO2000018100A3 publication Critical patent/WO2000018100A3/en
Publication of WO2000018100A9 publication Critical patent/WO2000018100A9/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53341—Message reply
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/212—Monitoring or handling of messages using filtering or selective blocking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4536—Voicemail combined with text-based messaging

Abstract

A system and method allows a user to hear text-based e-mail messages (as well as sound files such as .WAV files) to be played over an ordinary telephone. A user may respond to such messages with voice commands to generate reply messages, or reply sound files as well as input other e-mail commands (e.g., forward, delete, save, and the like). Possible voice commands or responses which may be generated in response to a played message or input prompt are determined in advance. Voice input signals are then compared to this limited list of possible responses (or 'grammar') and the system generates a list of guesses as to which response has been spoken. Confidence levels are assigned to these guesses based upon the relative match between the actual reponse and the possible expected response. If the confidence level is above a dynamic threshold value, a match between the spoken response and the corresponding possible response is determined.
PCT/US1999/022145 1998-09-24 1999-09-24 Interactive voice dialog application platform and methods for using the same WO2000018100A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU64997/99A AU6499799A (en) 1998-09-24 1999-09-24 Interactive voice dialog application platform and methods for using the same

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10193098P 1998-09-24 1998-09-24
US60/101,930 1998-09-24

Publications (3)

Publication Number Publication Date
WO2000018100A2 WO2000018100A2 (en) 2000-03-30
WO2000018100A3 true WO2000018100A3 (en) 2000-09-08
WO2000018100A9 WO2000018100A9 (en) 2002-04-11

Family

ID=22287229

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1999/022145 WO2000018100A2 (en) 1998-09-24 1999-09-24 Interactive voice dialog application platform and methods for using the same

Country Status (2)

Country Link
AU (1) AU6499799A (en)
WO (1) WO2000018100A2 (en)

Families Citing this family (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6621827B1 (en) * 2000-09-06 2003-09-16 Xanboo, Inc. Adaptive method for polling
GB0113583D0 (en) * 2001-06-04 2001-07-25 Hewlett Packard Co Speech system barge-in control
GB2377119A (en) * 2001-06-27 2002-12-31 365 Plc Interactive voice response system
US7551727B2 (en) 2004-10-20 2009-06-23 Microsoft Corporation Unified messaging architecture
US7912186B2 (en) * 2004-10-20 2011-03-22 Microsoft Corporation Selectable state machine user interface system
JP4594857B2 (en) * 2005-12-12 2010-12-08 本田技研工業株式会社 Reception system
US8379830B1 (en) 2006-05-22 2013-02-19 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction
US8074199B2 (en) 2007-09-24 2011-12-06 Microsoft Corporation Unified messaging state machine
US10078487B2 (en) * 2013-03-15 2018-09-18 Apple Inc. Context-sensitive handling of interruptions

Citations (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4837798A (en) * 1986-06-02 1989-06-06 American Telephone And Telegraph Company Communication system having unified messaging
US4932021A (en) * 1989-04-03 1990-06-05 At&T Bell Laboratories Path learning feature for an automated telemarketing system
US5566272A (en) * 1993-10-27 1996-10-15 Lucent Technologies Inc. Automatic speech recognition (ASR) processing using confidence measures
US5594784A (en) * 1993-04-27 1997-01-14 Southwestern Bell Technology Resources, Inc. Apparatus and method for transparent telephony utilizing speech-based signaling for initiating and handling calls
US5608786A (en) * 1994-12-23 1997-03-04 Alphanet Telecom Inc. Unified messaging system and method
US5652789A (en) * 1994-09-30 1997-07-29 Wildfire Communications, Inc. Network based knowledgeable assistant
US5675507A (en) * 1995-04-28 1997-10-07 Bobo, Ii; Charles R. Message storage and delivery system
US5715466A (en) * 1995-02-14 1998-02-03 Compuserve Incorporated System for parallel foreign language communication over a computer network
US5740231A (en) * 1994-09-16 1998-04-14 Octel Communications Corporation Network-based multimedia communications and directory system and method of operation
US5825854A (en) * 1993-10-12 1998-10-20 Intel Corporation Telephone access system for accessing a computer through a telephone handset

Patent Citations (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4837798A (en) * 1986-06-02 1989-06-06 American Telephone And Telegraph Company Communication system having unified messaging
US4932021A (en) * 1989-04-03 1990-06-05 At&T Bell Laboratories Path learning feature for an automated telemarketing system
US5594784A (en) * 1993-04-27 1997-01-14 Southwestern Bell Technology Resources, Inc. Apparatus and method for transparent telephony utilizing speech-based signaling for initiating and handling calls
US5825854A (en) * 1993-10-12 1998-10-20 Intel Corporation Telephone access system for accessing a computer through a telephone handset
US5566272A (en) * 1993-10-27 1996-10-15 Lucent Technologies Inc. Automatic speech recognition (ASR) processing using confidence measures
US5740231A (en) * 1994-09-16 1998-04-14 Octel Communications Corporation Network-based multimedia communications and directory system and method of operation
US5652789A (en) * 1994-09-30 1997-07-29 Wildfire Communications, Inc. Network based knowledgeable assistant
US5608786A (en) * 1994-12-23 1997-03-04 Alphanet Telecom Inc. Unified messaging system and method
US5715466A (en) * 1995-02-14 1998-02-03 Compuserve Incorporated System for parallel foreign language communication over a computer network
US5675507A (en) * 1995-04-28 1997-10-07 Bobo, Ii; Charles R. Message storage and delivery system

Also Published As

Publication number Publication date
AU6499799A (en) 2000-04-10
WO2000018100A9 (en) 2002-04-11
WO2000018100A2 (en) 2000-03-30

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