Orders maybe delayed due to a number of factors including the weather, low product stock , emergency , processing time, travel time in transit, shipping method etc!

I respond to messages almost immediately unless if I’m very busy will respond within 24 -48 hours!

Thank you

Please note you should receive your order as soon as possible! Make sure your address is complete and correct !

Your order will ship on the date you received when order was placed , at times we may delay your order by 2 - 3 days , if this ever happens you will be notified right away!

In the event of Holiday orders, please read the description, all orders placed after Dec 1st is not quarantined to arrive by Christmas! All order placed within the week of Christmas (especially cake orders ) will not arrive until the 2nd or even the 3rd week in January ( we do have exceptions, just message us and we will do our utmost best to get it out to you asap) Thank you !

I will try my best to ship out on the day before your ship date if it falls on one of our non shipping days ! Or it will be updated and ship out on the next available ship date , which will usually be the following Monday, unless we have some type of natural disaster!

Depending on where you reside delivery of your order maybe up to 5 days! I have no control once the order leaves my location or is picked up by the shipping carrier! Please track your order with the tracking number provided!

Once I processed a refund the transaction between buyer and seller is completely over, so if you haven’t received it please contact Etsy support for clarification! Do not message me about it !

Yes , we do offer bulk purchase, just send us a message here or email us!

I only follow what I see on the USPS website, you can do the same and will see the same results! Please track your order, if it says it was delivered, it was delivered, I have no control over the post office! File a claim with the post office, once USPS claim it was delivered, this transaction is complete on my end! Contact your local post office and find out where your package is! Please do not contact me about lost packages! I have no control over that !

If you haven’t received your package in a timely manner you will get a refund !
If your order has already been shipped, we offer no refunds!
If your order was lost by USPS, we offer no refunds, contact the post office and file a claim!
If your order was returned to us as undeliverable or insufficient address or any other reason, we will refund you minus the shipping fee as we shipped to the address that was given to us by you when you placed your order, so the fault lies with you .

You will receive a refund minus the shipping fee
If you want the order reshipped to you, we will make a fresh new order and send out to you after we receive new shipping charges which must be paid by you if it was your error in the address , if it was our error we will ship it out at our expense!
No Exception