It works best if you fill out the personalization form for the item you wish to purchase first. When you click submit, it will automatically send a copy to your email. Then you may add the item to your bag and check out. However, if you’ve paid first, it’s perfectly fine to submit the personalization form afterwards. We will send you an email if we have any questions.

For most items we MUST use the official order form that was submitted. If you need to make corrections, you should immediately email us so that we can edit the form for you before it goes to print. Please do not submit more than 1 form per recipient as we can not be held responsible if the one we choose isn’t the one you wanted. Please be very careful when filling out the forms and recheck your answers before submitting. If we have already printed, you will be charged a reprint fee of 50%. Please be sure that you get an email back from us saying that we made the change(s).

No, if you would like a letter is a different language, you may email us after ordering to request that. Then what we will do is use Google translate to put it into the language you want, and we will email that text to you for you to approve or make changes. Once you approve it, we will print on our stationery. We do have the wizarding acceptance letters already translated into French and Spanish, but we would still email you the final text before printing to make sure it is just the way you’d like it.

Unfortunately, most of the fonts we use for our items do not have the special characters used in many languages such as accent marks, tildes, cedillas, etc. We apologize for the inconvenience and promise to use them whenever possible, but we may need to use a different font than the ones shown in our photos. If you absolutely want the fonts shown, please leave off the special characters when filling out the form. The recipient can always add them in by hand later with a pen of the same color as the ink.

For US orders, your item should arrive within 2 weeks after you receive the notice that it has shipped. For orders outside the USA, it can take up to 6 weeks. If you have not received it within these time frames, please contact us so we can have USPS create a trace.

Note that we are not responsible for theft, loss, or damage in transit caused by the delivery carrier. Even though this is very rare, we recommend adding insurance in the shipping upgrades at checkout. If customers select Priority or Express mail upgrades, insurance is already included.