We will give priority to the efficiency of order processing.

If there is no stock, it will usually be completed within 60-70 working days after receiving the order (customized orders require an additional 15-20 working days).

When in stock, it usually takes 35-45 working days.

During our peak sales periods, shipments may be delayed. Please understand that we will make every effort to ensure that your order is processed on time.

Within the return time
If the refund is due to product quality problems, we will bear all the costs;
If it is due to their own reasons (don't want it, or ordered the wrong product), the customer needs to bear all the shipping costs and pay 5% of the order price;
Return time exceeded
Regardless of the reason, the customer needs to bear all shipping costs and pay 5% of the order price.

Dear customer:

First of all, thank you for choosing to buy our products!

In order to ensure product quality, specify product quality

The responsibility of both parties is to ensure that the product quality is qualified, and to ensure product safety, the following guarantees are hereby made:

Warranty scope:

All accessories in the sauna room including wooden planks and slats, etc.

Warranty period for wooden planks, wooden accessories (stools, backrests, headrests): 3 years from the date of arrival

Warranty period for lamps, control boards, oxygen bars, reading lights, etc.: 3 years from the date of arrival

Warranty:

(1) During the 1-year warranty period, in the case of non-human damage, all accessories, free replacement, and the shipping cost will be borne by the seller.

(2) During the 1-year warranty period, if all accessories are due to human factors, our company will be responsible for free replacement, and the freight will be borne by the buyer.

(3) During the warranty period of more than one year (not including one year), if all accessories are damaged due to non-human factors, our company can replace them for the customer at the cost price, and the freight will be borne by the seller.

(4) During the warranty period of more than one year (not including one year), if all accessories are damaged due to human factors, our company can replace them for the customer at the cost price, and the freight will be borne by the buyer.

The final interpretation of this warranty policy belongs to the company.

Wherever you take a sauna, you should be aware of and follow some of the safely precautions that apply to its use:

• Sauna use is not recommended if you have a medical condition. lf you do, consult your doctor.
• Drink plenty of water before and after using the sauna to prevent dehydration.
• Sauna use is nof recommended for people who use recreational drugs.
• lf you are planning to become pregnant or are already pregnant, consult your doctor before using the sauna.
• Never drink alcohol before, during or after using the sauna.
• Leave the sauna immediately if you feel unwell.
• Avoid sleeping in the sauna.