Fun Belgium NV Reviews

5,082  •  Average
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Do not buy here!

I am still waiting a response from them. Now they do not pick up the phone. Asked for reimbursement via email but still no answer and same excuse it's because of the crowds. It's started to seem a Scam! I'll report to the police if there is no response in 2 days.

Date of experience: January 19, 2024

Reply from Fun Belgium NV

Dear Juliana,

We apologize for this situation.

In order to see more concerning your order, could you please send all the needed information especially the ordernumber to klantendienst@fun.be?

Best regards

Gwendoline

Rated 1 out of 5 stars

It is really strange

It is really strange. I placed order 10 days ago and still waiting. The order status is still Verwerking. I contacted them they said cause the “promo success” they are delayed. Today i received email to give review before the order is received. What the crazy company is this. I want my money back. I don’t need this game any more my kids can’t wait one year to get it

Date of experience: January 07, 2024

Reply from Fun Belgium NV

Dear Khaled,

With your Track&Trace, we see that your order has been delivered on Jan 20th. If not, please contact our services via klantendienst@fun.be. Please give all the needed information so we can see with our colleagues what exactly went wrong.

We really hope you will enjoy your items.

Best regards

Gwendoline

Rated 1 out of 5 stars

disappointed customer

Ordered on januari 7 and still dont know when i will receive my order. I called customer service and the reason for the delay was too many orders due to the discount month.
This reason is understandable but to say that they dont know how long this 'vertraging' will be is unacceptable. I basically ordered something that I have no idea when will be delivered, will it be a week, 2 weeks, a month?...

Date of experience: January 07, 2024

Reply from Fun Belgium NV

If you ordered on January 7th, you can expect an average delivery time of 8 business days. We apologize for any inconvenience regarding the delivery.

We are doing our best to deliver your order as soon as possible. If you could provide your order number or get in touch with our customer service, we can check the status of your order specifically. 

If you have any further questions, please don't hesitate to ask.

Rated 1 out of 5 stars

Extremely slow delivery

Before the toys reach me, all the parties are over !

Extremely slow in delivery, yet to receive my order

Date of experience: January 07, 2024

Reply from Fun Belgium NV

Dear MoVi,

We apologize for our delays due to our situation.

We do our best do deliver everything as soon as possible.

Best Regards

Gwendoline

Rated 3 out of 5 stars

Quick delivery but not good packaging

Quick delivery of the multi game table but the packaging was not so good and the table had small parts broken. Other than that, great product for the price although not easy to put it together.

Date of experience: December 24, 2022

Rated 1 out of 5 stars

The chairs I bought had faded colours…

The chairs I bought had faded colours because of keeping them in sun. When I arrived to pick up my order I saw plastic chairs and tables outside in the rain and dirt. So they stayed there in sun or rain. The chairs I got were also very dirty.

Date of experience: November 23, 2023

Reply from Fun Belgium NV

Dear 

We sincerely apologize for the inconvenience you've experienced with the chairs. This is not the level of quality we strive for. Your feedback is important to us. 
Please contact our customer service, klantendienst@fun.be,  and send pictures of the faded chairs. This will allow us to assess the situation and provide a solution.

Have a nice day.

Rated 1 out of 5 stars

switch game arrived usealed or used, now the only refund I'm offered is a voucher

Bought a switch game and it arrived completely unsealed this is not normal when it's marked as new , there is no mention of this on the listing.
Apart from that, the case is incredibly scratched and has some bumps, very disappointed for the price I paid

Update:
Now I'm trying to return and get a refund, I paid part of the order with a gift voucher and part with my card, they only want to give me a gift voucher for the amount of the game, which means I'm losing money out of pocket and shipping I paid . Scammers.

I live too far away from the store to go in person and if I receive the refund that I'm forced to use in their stores I will still received an unsealed game that has no guarantee to be new

Date of experience: August 09, 2023

Reply from Fun Belgium NV

Dear, 

Thank you for your message. 

If the game was send from one of our Fun stores it's normal that the game was unsealed. In our shops they always take off the sealing and keep the code or disc of the game behind the checkout. This is then only inserted into the game's box when the game is purchased.

Is it possible to send us a picture of the game and send us your ordernummer please? You may forward this to the mail address klantendienst@fun.be . 

Thank you in advance, 

Kind regards, 

Anicia

Rated 1 out of 5 stars

I buy this step for my daughter and is…

I buy this step for my daughter and is not good, she only uses it for one day 😭 my daughter is so sad, I sent email call, they don't pick up and i still did not get any money back, I will never buy in this winkel again, bad bedrijf,

Date of experience: June 19, 2023

Reply from Fun Belgium NV

Hi Elizabeth

Our customer service team is looking to reply to your email as soon as possible.

Thank you in advance for your understanding and our apologies for the wait.

Kind regards
Ine

Rated 5 out of 5 stars

Good customer service.

Had an issue with delivery the first time. Customer service has been responsive and helpful. The item is shipped again.

Date of experience: January 01, 2023

Reply from Fun Belgium NV

Goodmorning,

I am sorry to hear that your parcel was not delivered.
However we did not receive any communication about this.
Can you contact us on klantendienst@fun.be so we can sort it out?

Thank you in advance!

Kind regards,
Isabelle