EP41: The Importance of Property Management Software: Insights from TenantCloud CEO Mark Dehaan

Hi friends! Welcome back to another podcast episode! This week we’re joined by Mark Dehaan, CEO of TenantCloud, and were chatting all things PM software, from how TenantCloud got started to what is in the works for them now, plus why we both love using this software every day in our businesses! Let’s dive in.

Mark is a father of four, based in Salt Lake City, Utah. He loves family activities and all things outdoors and first got his start as the co-founder of Rentler. Rentler is a brand within TenantCloud focusing on listings, with TenantCloud being the property management software tool. Mark's parents have a background in real estate and investing and having done some real estate investing himself, he understood the need for not just a good tool, but a great tool. He partnered up with a friend to launch Rentler and down the road they merged with TenantCloud. 

TenantCloud, as you all know, is near and dear to our hearts. Grace has been a long-time Tenant Cloud user and recently converted Amelia over to using it in her business. TenantCloud has grown immensely and has built a team all over the world supporting landlords, property owners, investors, tenants, and more with their unique and highly innovative software tool.

TenantCloud has so many amazing features and we’re still discovering more and more of them constantly because they are constantly coming up with new features for all of their users. 

Some of the features that make TenantCloud stand out against its competition are:

• Offers tenant, property manager, landlord, and owner portals

• Allows you to sign leases, collect rent, handle maintenance requests, and communicate with tenants - in a simplified user experience

• You can push your listings out across multiple platforms

• Accounting features such as expense tracking + other tax features to make it easy to hand off your financial records to your CPA

• TenantCloud offers the lowest barrier to entry for tenants
  

Some of our favorite TenantCloud features are:

• Offers an amazing amount of power on a highly user-friendly interface

• Easy to bring your team onto your portal (tenants, maintenance team, etc)

• Ability to grow your business without constant price increases for adding more units to your portfolio

• Property Board for messaging multiple tenants in one multi-unit property

• Excellent customer service, resources, and FAQs

If you are just starting to look for a property management software tool, here are the bare bones of what you should be looking for in a tool:

1. Rent collection

2. Lease signing

3. Maintenance requests

4. Tenant messaging

TenantCloud also has some amazing features coming down the pipeline and Mark gave us a sneak peek! A few things you can watch for are:

• Accounting/reconciliation features for tax season

• Customizable application screen by adding income verification

• Opt-in for credit reporting for tenants to help them boost their credit score (amazing!)

A major focus of TenantCloud’s business model is to do the heavy lifting, for you. They want to see your business grow and are there to help you do exactly that. 

That’s all for this week, friends! We’ll catch you in the next episode!

Resources:

• Use TenantCloud for your REI business

• Grab your Early Bird tickets to join us at our Virtual Summit May 17 & 18

• Leave us a review on Apple Podcasts

• Leave us a review on Spotify

• Join our private Facebook Community

• Connect with us on Instagram

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