The book presents a logical process of managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, ...

The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment.

Concepts in the book are illustrated by 'real world' case studies. It provides tools and techniques to show how to apply the concepts within an organization.

Concepts in the book are illustrated by 'real world' case studies. It provides tools and techniques to show how to apply the concepts within an organization.

This book guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.

This guide develops of results-based approach to human resources that keeps its eye on the bottom line.

Jack Phillips and Patti Phillips and their associates have helped hundreds of organizations and individuals with their ROI workshops. 'The ROI Fieldbook' provides many different strategies for tackling the critical issues of implementation.

The book presents a logical process of managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, ...

This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.

This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.